It was never my intention to use this platform to slag off companies, but unfortunately I feel compelled to at this moment in time!
I have been a loyal Orange customer for many years - more than I can remember, and when my phone came up for renewal a year or so ago, I spoke to the good people at Orange who said I'd be better off on a sim only monthly contract - which I did - and its been costing me more and more each month, as picking up answerphone messages isn't included - so instead of my monthly bill being just £13 its costing me approx £37. So I decided to go back to a contract with a new phone. But the lovely people of Tesco said I couldn't do that, I would have to go onto a pay as you go scheme for 1 month and then I could upgrade! Strange I thought, so I went to the now EE shop and they confirmed that this was indeed the case.
There was no other option, but to go to a new network - so I sought out the good people of Carphone Warehouse who sold me a contract with O2.
I duly contacted Orange and they kindly gave me my PAC number which I duly passed on to O2 - my phone should be transferred by 6pm.
No it wasn't - in some cases it can take up to 24 hours, so phone back at 8am the next day.
No it wasn't - in extraordinary cases it can take up to 48 hours - phone back tomorrow.
No it wasn't - we didn't mean 24 hours from 8am its from when the call ended - call back after 9am.
So I phoned back at 10 and they said ......... I can't actually remember now - I really have lost the will to live!
And I phoned back at 2pm and spoke to a really nice man who was very, very helpful - he didn't want to fob me off - perfect - he phoned orange and eventually discovered that Orange have not released the number fully which means that I make calls and send texts, but no-one and I mean no-one can call or text me - all they get is a message saying "You have dialled incorrectly".
Thankfully this really amused the very helpful young man at O2 - I was talking to him on my mobile and then when he rang me he was expecting it to go straight to my answerphone, but instead got "You have dialled incorrectly" - how can that be when his system says I'm calling from that number.
Still, it should be fixed by Monday now - so nearly a week to get my mobile number changed from one network to another.
That said, I can't thank the last person at O2 I spoke to, he really did go above and beyond.
You'd think, however, that this day and age it would be such a simple thing to do.
So the moral of this story - Never, ever, ever change from an Orange Mobile Network, they will mess with your head and possibly even your livelihood.
So I still have no mobile phone :(
Rant over ......... until Monday .......
#Orange #O2
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